Responsibilities:

• To develop, plan and perform preventative maintenance on data center and ensure effective working of mechanical building systems according to pre-planned schedule and own responsibility.
• Maintain all operations systems and perform all emergency functions required for smooth operation.
• Administer all service requests and provide resolutions to achieve required goals.
• Manage and perform all critical and non-critical processes and participate in various predictive maintenance programs.
• Documents all records for equipment’s, prepare time sheets and administer back up equipment’s at all times.
• Administer all emergency backup and ensure no interruptions in operations for same.
• Analyze equipment’s and perform repair as per requirement.
• Maintain inventory for equipment’s keep records of warranty for all tools and equipment’s.
• Perform basic repair to basic building components.
• Supervise work and maintain comprehensive workflow and ticketing system – customer access to data center.
• Guide the junior members in the organization ( if any )
• Develop standard operation procedures for various operations.
• Manage all reoccurring problems and ensure work within timeframe and according to capacity demands.
• To be a field engineer to perform 1st level troubleshooting on EBB network and other services issues. Priority customer is all circumstances.
• Maintaining the service level with the customer and ensuring response time is met.

Requirements:

• Minimum qualifications: Degree in Networking background and CDCP
• Minimum 3 years of experience at Data Center environment.
• CDFOM and CDCE ( Optional )
• Flexible individual who is able to adapt well.
• Able to handle pressure as job scope entails meeting high standards of organizational KPIs.
• Work on standby if required.

Proficient in written and oral English and Bahasa Malaysia.